FAQ

Signs of a leak on your property include an unexpected increase in water bills (viewed through your account or the Dropcountr app), a sudden drop in water pressure, or a soggy spot in the landscape, especially with lack of rain. A leaking toilet, water heater, or other fixture in the house may also be the culprit. The first step is to make sure all fixtures are turned off and not running, then observe the water meter readout. If it shows movement (usage) with all fixtures off, this is a sign of a leak within the property’s plumbing system. The next critical step is to turn off the property’s main water supply valve to halt the flow of water onto and throughout the property. A professional plumber can confirm the cause and location of any leaks that are identified to ensure that the problem is handled properly.

If you determine the leak is not on your property, please email customerservice@pacewater.org or call our office to report a potential leak in the larger distribution line serving your area. PWS repair technicians will investigate the potential leak as quickly as possible. Please note that PWS does not investigate potential leaks or make repairs on a customer’s property.

To start service with us you will need to come to our office with photo identification (preferably state identification) and pay the deposit for the address for which you are requesting service. Deposits range from $100 to $200 dollars, depending on what services we provide.

To stop your services with us, we must receive something in writing. This can be accepted via email, fax or in our office. If you plan on emailing or faxing us, please provide us with the following information:

• Name on the account
• Account Number
• Service Address
• Disconnection Date
• Forwarding Address

At our office we accept cash, check, debit and credit cards. We do not accept American Express. For more information on payment options, please check out the Pay My Bill link under the Customer Service tab at pacewater.org.

We may have received payment after the due date or we may not have received it at all. Email customerservice@pacewater.org or call our office, and we will help you solve the problem.

For customers who have sewer with us, this amount is an average based off the winter months' water usage from December, January, and February. We average your sewer from the winter months due to lower water usage. As a new customer, we start the average at $43.27, which is an estimate of 5,238 gallons of water. New customers may also provide 3 to 4 months of previous water usage from the last water company to possibly re-average the sewer charge. 

Only chemicals that are approved by the National Safety Foundation for treatment of drinking water are added.

All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law.  Our disinfectant levels are tested daily to ensure safety.

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and/or damaging the water heater.

Check your meter and the surrounding area for possible leaks. Next, email customerservice@pacewater.org or call our office, and report low pressure for your area.

A repair could have been completed recently that allowed air to enter the line, thus causing the milky look.