Welcome to the official website of Pace Water System, Inc.
Customer Service News
If you have called our office recently, you may have noticed that we have a receptionist answering phone calls and directing them to the appropriate extension. We still have 24-hour reporting of leaks/spills/emergencies and the 24-hour IVR system for payment of bills. As always, you can come in person to the office between 7:00am and 4:00pm M-F or email customerservice@pacewater.org for faster service.
DropCountr Discontinuance
After careful consideration, PWS has decided to not renew the annual DropCountr contract. We are evaluating similar services/apps that provide an optimal customer experience and will provide details when available of a replacement product. Meanwhile, DropCountr should remain functional until May 1.
Our Mission
The mission of Pace Water System is to provide our member owners with dependable and quality customer service in water, wastewater, and reclaim water. We are committed to leveraging technological advancements in our industry to ensure our community continues to receive dependable, great tasting, and the healthiest water possible.
