Welcome to the official website of Pace Water System, Inc.
Replacement of Stopped Meters
PWS has been and will continue to be replacing meter components for those that have stopped reading. You may have been receiving a minimum bill showing zero consumption for some time, and when your meter is swapped, your bill will reflect an accurate reading of actual consumption. Please note that we DO NOT “back bill” for actual consumption above the minimum amount in previous months when the meter was stopped. If you have any questions, you may email customerservice@pacewater.org
Customer Service News
If you have called our office recently, you may have noticed that we have a receptionist answering phone calls and directing them to the appropriate extension. We still have 24-hour reporting of leaks/spills/emergencies and the 24-hour IVR system for payment of bills. As always, you can come in person to the office between 7:00am and 4:00pm M-F or email customerservice@pacewater.org for faster service.
Our Mission
The mission of Pace Water System is to provide our member owners with dependable and quality customer service in water, wastewater, and reclaim water. We are committed to leveraging technological advancements in our industry to ensure our community continues to receive dependable, great tasting, and the healthiest water possible.
