« Back to News & Notices

Covid-19 Update

Effective March 23, 2020, the walk-in area of PWS's customer service is closed for all client walk-in assistance and in-person appointments until further notice.  

Customers may reach customer service by calling 850-994-5129 and pressing the number 7 when the automated attendant answers or by emailing customerservice@pacewater.org.  

Customers are encouraged to utilize electronic options to pay their bills that do not require in-person exposure.  All forms are available on PWS's website under Forms and Reports.  Forms may be downloaded, completed, scanned and emailed back or dropped off at the drive-through.